Revaluation Informal Hearings
Durham’s Revaluation Notice of Assessment Change letters were mailed by eQuality Valuation Services, LLC (hereinafter “eQuality”) on December 19, 2025. This notice includes your current assessment (from the previous revaluation dated October 1, 2020) and your new proposed assessment based on the October 1, 2025 market value. These values are based on mass appraisal standards and not individual property appraisals.
This notice does not reflect any exemptions or credits for which you may qualify (e.g., elderly, veterans, blind, local exemptions, or abatements). These will be applied by the Assessor’s Office and reflected in your July 2026 tax bill.
⚠ Do NOT use the current mill rate to estimate your future taxes. The rate will change and using it now will result in an
inaccurate calculation.
Your current and proposed assessments, along with your property field card, are available for review at:
eQuality Informal Hearings
https://durham.equalitycama.com
If you believe your new assessment is incorrect, you may request an informal TELEPHONE hearing with a representative from eQuality Valuation Services.
• In-person hearings will not be held.
• Hearings are by appointment only and must be scheduled within 5 days of receiving your Revaluation Notice of Assessment Change.
• Appointments can be made online or by phone using the contact information below.
• You may submit supporting documentation by email to Durham@QDS.BIZ up to 2 days after your scheduled
appointment date.
"Revaluation" is a State-required mass appraisal process to determine the fair market value of all real property in a town, as
outlined in Section 12-62 of the Connecticut General Statutes.
This notice does not reflect any exemptions or credits for which you may qualify (e.g., elderly, veterans, blind, local exemptions, or abatements). These will be applied by the Assessor’s Office and reflected in your July 2026 tax bill.
⚠ Do NOT use the current mill rate to estimate your future taxes. The rate will change and using it now will result in an
inaccurate calculation.
Your current and proposed assessments, along with your property field card, are available for review at:
eQuality Informal Hearings
https://durham.equalitycama.com
If you believe your new assessment is incorrect, you may request an informal TELEPHONE hearing with a representative from eQuality Valuation Services.
• In-person hearings will not be held.
• Hearings are by appointment only and must be scheduled within 5 days of receiving your Revaluation Notice of Assessment Change.
• Appointments can be made online or by phone using the contact information below.
• You may submit supporting documentation by email to Durham@QDS.BIZ up to 2 days after your scheduled
appointment date.
"Revaluation" is a State-required mass appraisal process to determine the fair market value of all real property in a town, as
outlined in Section 12-62 of the Connecticut General Statutes.
eQuality has provided the following information regarding hearings:
Informal Hearings: What to Expect
Informal hearings are one of the busiest times during the revaluation process. eQuality’s goal is to ensure that every taxpayer who requests a hearing receives one within the designated timeframe. If appointment slots begin to fill, we will extend the hearing schedule one day at a time as needed.
Taxpayer Process
1. Receive Hearing Notice
The hearing notice will include:
Prior and Current Assessment
Prior and Current Assessment
- The "Authorization Code" is the UNIQUE ID at the bottom of the assessment notice. This code is required in order to book an appointment.
- Appointment Scheduling Phone Number
- (860) 827-3049
- Appointment Timeframe: The last day to schedule is the day before the final day of hearings.
- Web Address to View New Assessment Data:
- Format: https://Durham.equalitycama.com
- Do not include "www." – this will result in an error.
- Note: The website is static—values will not change. The taxpayer must wait until the Results Notices are mailed.
2. Scheduling an Appointment
All hearings are conducted via phone call. eQuality will call the taxpayer at their scheduled appointment time.
All hearings are conducted via phone call. eQuality will call the taxpayer at their scheduled appointment time.
- Appointments can be scheduled online or by calling the call center at (860) 827-3049.
Appointment Durations
- Residential Properties: 15 minutes
- Commercial Properties: 20 minutes
Call Center Guidelines
- The Call Center is for appointment scheduling only and cannot answer questions.
- Any issues will be escalated to a dedicated Hearing Escalation Email, monitored throughout the day.
3. Appointment Confirmation
- If the taxpayer provides an email address, they will receive a confirmation email.
- No email address = no confirmation.
4. Phone Call Procedure
- eQuality will call from a number that may appear as "Unknown".
- If the taxpayer does not answer:
- We will make one additional attempt.
-
- If still unanswered, the appointment will be marked as a No Show.
5. Submitting Documentation
- Taxpayers may send documentation to a town-specific email: Durham@QDS.Biz
- Important:
- Documentation will only be reviewed if the taxpayer has either had a hearing or submitted a hearing form.
-
- Taxpayers have 3 days after their appointment to send supporting documents.
-
- The documentation email will remain open for 5 days after the final hearing date.
Automated Email Responses
- Upon submission, taxpayers receive an automatic confirmation:
“Thank you for your email. This reply serves as confirmation of its receipt. No questions will be answered through this email, as its sole purpose is to receive documentation. An Informal Hearing appointment must be had for the documentation to be reviewed. Thank you for your understanding.”
(Taxpayers should check their spam folder if they don’t see this reply.)
(Taxpayers should check their spam folder if they don’t see this reply.)
- After the documentation window closes, the auto-reply changes to:
“The Informal Hearings for Town Name have ended. This email box is no longer being monitored. The results of the Informal Hearings will be mailed by early February. Please contact the Town Name Assessor's Office for information about appealing to your local Board of Assessment Appeals. Thank you.”
6. Hearing Review and Results
Each appointment will be reviewed and decisioned by the Valuator.
Each appointment will be reviewed and decisioned by the Valuator.
- The property record will be marked as “Change” or “No Change” in the CAMA system.
- After all hearings are completed, taxpayers will receive a Results Notice with instructions on how to proceed with a Board of Assessment Appeals (BAA), if necessary. The results will be mailed no later than February 1.
Common Questions & Concerns
- Back-to-Back Scheduling: Appointments are tightly scheduled. If a taxpayer misses their time, they must:
- Rebook (if still within the scheduling window),
-
- Submit the hearing form within the hearing period
Phone Line Limitations:
eQuality’s phone lines are reserved for municipal clients—not taxpayers. All taxpayer communication must follow the outlined informal hearing procedures.
eQuality’s phone lines are reserved for municipal clients—not taxpayers. All taxpayer communication must follow the outlined informal hearing procedures.
